Business automation. Built around your people.
Domos Digital helps U.S. businesses find repetitive work worth automating. We design agents to handle routine steps within approved rules, so your people can focus on customers, relationships and bringing in revenue.
For U.S. businesses. Start with a workflow, not a company-wide AI overhaul.
Agentic solutions / measurable work
Discovery follows work across accounting, invoicing, scheduling, data capture, operations, sales, service and any other business function. We measure the workload and assess where automation can improve outcomes and release staff capacity. Not every task can or should run unattended.
The engagement
A practical path from repetitive work to useful automation. Read the full approach, including when we recommend against an agent →
Map the trigger, systems, handoffs and exceptions with the people doing the work, across any business function. Identify the bottleneck and what staff could do with the time released.
Measure frequency, time and fully loaded labor cost. Compare that baseline with setup, integration and ongoing operating costs, including human exceptions. Define business outcomes and capacity gains separately from cash savings.
Approve the systems, permissions and routine actions an agent may complete unattended. Name the human decisions and escalation owners. Test a narrow workflow against agreed quality, cost and recovery measures before expanding.
Track completion, errors, exceptions, operating cost and time actually released. Maintain integrations and recovery paths. Use the evidence to improve, expand or retire the workflow, while people put their capacity into service, judgment and revenue-generating work.
Where to look first
Five illustrative workflows that show the kind of work worth examining. They are examples, not a service menu, working demos or customer deployments. Discovery decides what is feasible in your business.
Routine calls arrive all day: opening hours, directions, "can I move Thursday?" Each one pulls someone away from work that needs them.
Routine callers get answered and booked around the clock of your choosing, while your team keeps its attention for the conversations that need judgment.
See how this workflow runsInvoice details get retyped, reminders go out late or not at all, and finding out what is overdue means someone rebuilding the same list each week.
Receivables keep moving without rekeying, and finance attention shifts to cash-flow decisions and account conversations that actually change the outcome.
See how this workflow runsInformation arrives as PDFs, forms and email threads, then waits for somebody to retype it before anyone downstream can act on it.
Records land in the right system while the request is still fresh, so onboarding, service and billing stop waiting on data entry.
See how this workflow runsNew inquiries sit in a shared inbox, follow-ups depend on somebody remembering, and the first reply arrives long after the customer has moved on.
Every inquiry reaches the right person quickly and nothing quietly falls out of the process, leaving your team to do the persuading and problem-solving.
See how this workflow runsThe same reconciliation and status report is rebuilt by hand every week, and delays usually surface after they have already cost something.
Discrepancies and stalled handoffs show up early enough to act on, and operations staff spend their time fixing causes rather than assembling spreadsheets.
See how this workflow runsRead all five in detail, including what each one depends on →
Functions this work spans
Examples, not a service menu. Discovery follows the work across your business.
Make the economics visible
Monthly task hours multiplied by fully loaded hourly cost establish the manual-work baseline. That rate includes compensation, payroll taxes, benefits and appropriate overhead. Agents do not receive employee benefits or take leave, but software has real costs, dependencies, errors and outages. Its full operating cost belongs in the business case.
Monthly task hours × fully loaded hourly cost = manual-work cost baseline
A pilot must show whether the full cost and outcomes justify proceeding. The aim is room for better service and business growth, with people spending more time on higher-value work. If the evidence does not support automation, we say so.
These illustrative inputs describe current work, not a quote, customer result or savings promise. Compare implementation and integration costs over an agreed period, plus model and platform usage, maintenance, monitoring, failure recovery, human review, exception handling and work that remains. Hours released are capacity, not automatically cash. Track capacity, avoided overtime, potential revenue and verified cash savings separately.
Illustrative assumptions only. Not a quote, promised savings or a customer result.
Built around your boundaries
Agree which systems, records and actions are permitted before implementation. Limit access to the task, document processing and retention, and reassess permissions whenever scope changes.
Approved routine actions can run unattended, including permitted calls and messages. Ambiguous, sensitive, out-of-scope or high-impact work goes to a named person. Money movement and hard-to-reverse changes require explicit human approval.
Design for errors and outages, not perfect availability. Log runs, monitor quality and cost, and define alerts, pause conditions and recovery paths. Count failures and exception handling when measuring the time actually released.
Before you start
Software that carries out a defined workflow, not just a conversation. A trigger starts it; permissions and approved rules bound its actions. It can complete routine work unattended and route exceptions to people. It still needs monitoring, maintenance and a recovery plan.
Look across accounting, invoicing, scheduling, data capture, operations, sales, service and any other function. Frequent work with clear rules, accessible inputs and measurable outcomes is a candidate. Our five examples are not an exhaustive menu. Feasibility, risk and full operating costs decide what to automate; judgment and relationship work stay with people.
Scope determines cost; we do not publish a generic rate card. Compare measured hours and fully loaded labor cost with implementation, integration, usage, maintenance, monitoring, failure recovery and human review, exceptions and residual work. Released hours can support service and revenue work, but are not automatically cash savings. A pilot tests the case before expansion.
Discovery checks supported APIs or exports, licensing, permissions, data handling and security requirements, including integration with an existing phone system. No example is an off-the-shelf compatibility promise, working demo or deployed customer result. We report what is feasible, what needs work and what is not practical before proposing an integration.
Your team approves the rules and owns the decisions. Routine tasks, including permitted customer communications, may run unattended. Uncertainty, sensitive cases and high-impact actions require human review. Before implementation, agree data access, processing locations, retention, logs and named escalation owners under your policies and applicable obligations.
Start with one recurring task
Bring one recurring workflow from any part of your business. Tell us where time goes and what a better outcome would enable. Send an inquiry and we can follow up to arrange a discovery conversation; it does not automatically book an appointment.
Domos Tools
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